Shipment and Delivery
This policy is applicable to (United States) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
A. Shipping Cost
Free Shipping On All Orders.
B. Transit, Handling & Order Cut Off Time
Generally, Shipping Time 3 – 7 business days (Monday to Friday).
Order cut off time will be 10:00 PM Hong Kong Standard Time (Hong Kong).
Order Processing Time is 1 - 2 business days (Monday to Friday).
C. Delivery Terms
We use the Standard Shipping to deliver the product.
D. Order Acceptance & Pricing
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
E. What happens after I place an order
You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Please check your spam folder for the confirmation email if you don't see it in your inbox.
If you don't receive a confirmation email, please email official@zzyup.com or Call Us at +852 5621 3699. with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.
F. How do I check the status of my order
Simply track your order using the tracking number we provide you through email. If you haven't received a tracking number after 7 business days, please email official@zzyup.com or Call Us at +852 5621 3699. and we will assist you from there.
G.Incorrect address/modify shipping address
- Problem Please make sure you provide the correct address during checkout as Zzyup will not be held responsible if your order is shipped to the wrong address. there is no guarantee that your order will be delivered on time
- If your order is shipping to an incorrect address/if you need to modify the shipping address, please email official@zzyup.com as soon as you can.
- For orders returned due to an incorrect shipping address provided, we will require you to pay a reshipping fee to resend your order.
- If you contact the carrier after the order has left our warehouse and ask them to forward or redirect your package, zzyup will not be responsible if the package is lost, stolen or damaged.
H. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
I.Tariff
Customs duties and taxes incurred during transportation are borne by Zzyup.
L.Late Delivery
